Tour guide and driver were knowledgeable and friendly. Driver drove cautiously. Nice places to visit. What I disliked was the hotel included in the package. Hotel was old, and untidy.
The tour guide, bus driver were personable and courteous. The tour guide did an outstanding job providing information on the way to Banff, and while in the park. We were provided time lines for visiting various sites. All was excellent.
We expected a cohesive 4 day tour but found that we were on our own and scheduled into different coaches of day trippers. We did see all the attractions but with different guides and buses. Not what we expected...
The guides were obliging a..nd attentive but had to drive the buses. Our bus for two days was of school bus quality
We enjoyed our tour when we realigned our expectations....Read full review
By: A trusted customer | Fri Jul 12, 2019 at 03.50 PM
We have mixed experiences about this tour. First of all I'm mentioning bad onces & then I will cover good parts.
Bad Experiences:
1. 1st Day Hotel experience is really very bad. The Clarion Hotel in Calgary City having lot of problems lik..e - water logging in bathrooms, mal-functionl AC, very rude behaviour from font desk staff, making delay in alotting rooms though there wre plenty of vacant rooms are there and we already booked rooms in that hotel a month ago.
2. Transportation from Calgary Airport to Clarion Hotel was very problematic as the authorized Cab driver as well as Hotel Front Desk staff were not co-operating for re-imbursing the money initially. We got the money after we had round of escalations with Hotel Management & Tours4Fun.
3. We have prior experiences in travelling with a tour group where personally we didn't checkedin the hotel. But, in this scenario, first 2 days, we have seen this issue where we need to show all details and enquire about our hotel resevations. There was no Tours4Fun or Wester representative to handle that.
4. 4th day's lunch was just a disaster. There are lot of resturants in Jasper town with ecomonical options for meal/foods. But, not sure why they had booked for a Korean Resturant(Kimichi House) with extremely bad-tasted-soup-only-meal. We were not able to eat this. And they were not providing altenate meal option also though it was already paid by us. They should understand that the meal option should be acceptable to generic people and not for a specific region. Even most of our chinese travel-mates also could not manage to eat that bogus meal. Wester/Tours4Fun also not refunding that meal money for both of us.
Good Experiences:
1. Bus coach driver Paul & Tour Guide Lisa were really good & friendly. They were showing and explaining the places very descriptive ways.
2. Lunch at Fairmont Spring Banff Hotel was just awesome.
3. Hotel Voyeger Inn at Banff & Athabasca Hote at Jasper town are good hotels and nice arrangements in rooms. Though both of them are lacking elevator as they are very old & refurbishes recently. The sceni views from them just breathtaking.
4. Breakfast bouffets are good in all 3 hotels - Clarion at Calgary, Hotel Voyeger Inn at Banff & Athabasca Hote at Jasper town.
5. The places where we went for visting all are superb and gorgous. I can't explain their beauties in words.Read full review
By: Daniel Valenzuela | Thu Jul 11, 2019 at 10.31 PM
The trip was amazing until unexpected at the end the driver asked for and collected a $9.00 per person tip which the full bus would have been about $200. We assumed the tip would be collected when we purchased our ticket. Luckily we had t..he money on hand. But the rest was done very professionallyRead full review
It was great fun. Very well managed and well paced over the 4 days. Hotels were great (except Clarion), food was great.. Most importantly, we had a great tour guide (Lisa Rong) as well as a very courteous driver (Paul) with Westar. Lisa rea..lly went out of her way to take care of guests and some of our personal requests specially on the food menu. The driver Paul was very knowledgeable - he knew the mountains and lakes and certainly a great story teller.Read full review
It was an awesome experience. We were Simply blown away by the beautiful sceneries. The glacier is the bomb. My husband,s big smile seeing the toe of the glacier is priceless. Thank you tours for fun and also to our very professional to..ur guides Jerry and Jess.Read full review