My only complaints are:
1) The Clarion Hotel & Conference Centre scored so low in my books. Maybe just 5 out of 10.
2) The Robson Inn didn’t have elevators. Difficult for seniors to carry luggage’s up their 2nd floor rooms thru the stai..rs.
3) Although aware from the start that this tour have many Chinese tourists, the two guides we had can speak English but not fluently as most of the time We (non-Chinese) can not understand the words because of their very thick Chinese accent.
Our bus driver Mike was great.Read full review
My family and I joined the three days Rockies tour. Tour guide change everyday. I am not sure it's normal or not. Second and Third day tour guides are nice.
I have rated 3 stars because the itinerary which they covered could be covered in 3 days instead of 4 days they wasted much of time travelling to and from Calgary in that time we would have covered more places and clarionhotel was below sta..ndard
But the tour guides were nice they were right on time each day no problem with the guides.whatever they have told to delivered they delivered on the first day also they were on time to take usRead full review
Great trip and the Rockies/Banff are amazing. We were explicitly and unnecessarily told to print the eticket which wasn't possible while travelling and although I was told on query just to have it on my phone no one ever asked as they had a.. list of attendees! The gondola was 'optional' and I elected not to do it due to the weather - being told there was a hot spring next door so I could bring a swimsuit would have been useful!Read full review
The sea sky gondola was down. That is one of the main reason why I booked the bus tour. as a gift for my son's 21st birthday. We live from another province, Saskatchewan. I can't cancel plans because we were in BC one day before the day of ..the bus tour. And I received an email saying they will refund me a portion of what I paid because of the cancellation of the Sea Sky Gondola. Where is my refund? When am I getting my refund?Read full review
The tour was excellent the tour guides were courteous and conducted professionally. The reservation of front seats in the tour bus for certain preferential customers should be transparent to avoid commotion in the bus.